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Our goal at YEIDRA is to make your online shopping experience as pain-free as possible and to provide you with a prompt, secure and efficient delivery service:
Delivery times: 7-12 working days once payment has been confirmed.
Delivery Charges: 12 €.
Shipping:
Via registered post CORREOS to the address provided on the order form.
Delivery times: 2 - 4 working days once payment has been confirmed.
Delivery Charges:
PENINSULA and BALEARES ISLANDS; 6 €, FREE delivery on orders over €40.
CANARIAS ISLANDS: 12 €, FREE delivery on orders over €90.
Shipping:
For deliveries to Spain our dedicated courier is CORREOS EXPRESS. Delivery will be made to the address provided on the order form.
RETURNS
1. Revocation of the order: after communicating to YEIDRA, the customer will have the right to return the products within 14 days of receiving the order with the following conditions:
- The products will be returned in their original packaging and do not require having been manipulated or used.
- The return costs will be borne by the customer, depending on whether the customer had paid for the original shipment or not.
- Once the products have been received, YEIDRA will be able to verify that they have not been manipulated or used, and this will be the corresponding return by bank transfer to the account indicated by the client.
For sanitary and hygiene reasons, return of products is not allowed if they are used.
2. Wrong order: upon receipt of the order, if the customer detects any error in the products received, he will notify YEIDRA, who will resolve the error at no cost to the customer.
3. Damaged order during transport: if the order received shows visible damage to its packaging, the customer will take photographs of it and report it to YEIDRA upon receipt. If said damages have deteriorated the products, it will notify YEIDRA who solves the problem at no cost to the customer.