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TERMS AND CONDITIONS OF PURCHASE at yeidracosmetica.com
1. PURPOSE AND SCOPE OF APPLICATION
The purpose of these stipulations is to regulate the use of electronic sales services for the different products and services offered by YEIDRA SELECCIÓN SL, a merchant company that operates on the Internet from its website (yeidracosmetica.com) by selling products to its customers. of ecological cosmetics and similar.
The clauses that are listed below make up the framework contract that all users who access the page yeidracosmetica.com are obliged to know and accept. For the sole purpose of these general conditions, the term "user" includes any Internet user accessing the website yeidracosmetica.com, either directly, or from any other Internet site.
The services offered by YEIDRA in this website will be regulated by the conditions contained in this contract. YEIDRA reserves the right to modify, totally or partially, these general conditions, being applicable the new ones that it agrees from the moment of its publication on the page. In any case, the mentioned modifications will not have retroactive effects on the goods or services already previously contracted by the users.
These General Conditions are binding on both parties and form an integral and inseparable part of the contract of sale whose efficiency operates at the time of the subscription of the order at the request of the client, through the contracting mechanisms that will be specified later, all in accordance with what is provided in art. 1.255 of the Civil Code that includes the principle of the autonomy of the will and agreements between the contracting parties. For all purposes it will be understood that the user accepts the conditions and rules of use here related from the moment he places an order.
YEIDRA makes every effort within its means to offer the information contained on the website yeidracosmetica.com truthfully and without typographical errors. In the event that at any time there is an error of this kind alien at all times to the will of YEIDRA, it would be immediately corrected. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, YEIDRA will inform the customer of the error and the customer will have the right to cancel their purchase without any cost on their part.
The contents of the website yeidracosmetica.com could, at times, show provisional information about the nature of some products. In the event that the information provided does not correspond to the characteristics of the product, the client will have the right to rescind his purchase without any cost on his part. YEIDRA is not directly or indirectly responsible for any of the information, content, statements and expressions contained in the products marketed by yeidracosmetica.com that are not of the Yeidra brand.
Said responsibility rests at all times on the manufacturers or distributors of said products.
The client understands that YEIDRA, is a mere intermediary between him and said manufacturer or distributor.
2. IDENTIFICATION AND SOCIAL REASON
YEIDRA, with registered office at Avda. Sierra Nevada 93. 18190 Cenes de la Vega (Granada), with C.I.F B19511369, provides its sales services in its online store yeidracosmetica.com. You can contact through the aforementioned address or through the e-mail atencioncliente@yeidracosmetica.com, this e-mail address is protected against spam bots. You need JavaScript enabled to view it.
3. OBJECT
The present General Conditions regulate the contracting of products and services offered by YEIDRA, and advertising directed to its customers / users, all through its web page, as well as the rights and obligations of the parties derived from the agreed purchase transactions. between them.
4. LEGAL CONDITIONS FOR THE PROVISION OF SERVICE AND RESPONSIBILITY
YEIDRA, in compliance with the provisions of art. 10 of Law 34/2002 of July 11, through its website and these General Conditions, allows access by electronic means permanently, easily, directly and free of charge to the comprehensive information of your tax data, address and direction of communications, as well as customer data, exclusive access to the same, that are in the possession of the company.
5. CONDITIONS OF USER / CUSTOMER ACCESS
The user of the YEIDRA website will have the right to free and open access to the public information collected in it, although YEIDRA reserves the right to restrict access to information, promotions and special offers to its registered clients.
The public information contained in the website of YEIDRA, referred to both the company YEIDRA, and the brands, products, logos, etc. of the wholesale companies and manufacturers of the products and services offered, are protected by the legal provisions on intellectual and industrial property, so that the copying, transmission, transfer, sale or use by the client outside the advertising purpose is not authorized. of its virtual publication that does not have the express consent of YEIDRA, the manufacturer of the product or the owner of trademarks and logos, in the terms provided in section 15 on Industrial and Intellectual Property Rights.
To place orders on the website yeidracosmetica.com, each client will provide YEIDRA, voluntarily and under their responsibility, their personal data.
All personal data provided by customers in a fraudulent or false manner may be considered a crime of falsification of commercial documents.
YEIDRA will be able to offer the client a personal registration system through email and a password to facilitate future purchase operations for the client. In this case, you can designate the desired password at your discretion.
The customer is committed to ensuring the confidentiality of their own access password. YEIDRA is exempt from any liability arising from the incorrect use or negligence on the part of the client in fulfilling its obligation of confidentiality of its access codes.
6. PRICES
The prices of the products exhibited on the YEIDRA website include the Value Added Tax (VAT) that, if applicable, applies.
YEIDRA reserves the right at any time and unilaterally to modify the price of the products and services offered through its website. To guarantee the customer the certainty and security of the price of their products, this will be the current one in the advertising coinciding with the moment of formalizing the order.
YEIDRA makes every effort within its means to offer the information contained on the website yeidracosmetica.com truthfully and without typographical errors. In the event that at any time there is an error of this type, oblivious at all times to the will of YEIDRA, it will be immediately corrected. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, YEIDRA will inform the customer of the error and the customer will have the right to cancel their purchase without any cost on their part.
7. PRODUCTS AND SERVICES
At the time of formalization of the order through the website yeidracosmetica.com the client's consent is understood to be valid and valid for the contract of sale that binds the parties. YEIDRA will electronically store the order data.
The commitment acquired by YEIDRA for the sale and delivery of the products offered is contingent upon the stock of the advertised product and the availability thereof until the end of stock, so YEIDRA, in its commitment to quality and customer service, always tries to the advertised products are available. However, if there are exceptional circumstances of interactive multi-order or those that cause the end of stock of the product, the order and the contract signed between the parties shall be rendered null and void by virtue of this clause resolutory, restoring the customer in full in case of prepayment the amounts paid by the same, without compensation for any of the parties in respect of breach of contract, consequential damages or loss of profits.
8. METHOD OF PAYMENT
YEIDRA has three forms of payment. By bank transfer or deposit account, by credit card and PayPal.
1. Bank transfer or deposit account: When choosing this form of payment you will have to make a bank deposit, indicating your name, surname and order number. The shipment of the merchandise will not be carried out until the confirmation of the transfer by the bank. You can also send us an email in which there is a copy of the bank deposit to expedite the processing of the shipment. The bank details necessary to make the transfer appear in the order confirmation email. You have two ways to make the payment. Approaching an office of the nearest Banco Santander and making an account deposit or making a bank transfer from your account to the account provided in the e-mail. The expenses caused by this transfer are borne by the customer.
2. Credit card: For your security YEIDRA has relied on the credit card payment system of Banco Santander, through its payment gateway. The bank details entered are encrypted and transmitted securely to the bank's servers and, subsequently, they are verified with the issuing bank to avoid possible fraud and abuse. This data entry procedure is guaranteed by SSL (Secure Socket Layers) encryption technology, one of the most advanced and effective protection systems currently available, thanks to which, no third party will have access via the Internet to this data-related information. banking introduced by the client. Only Banco Santander has access to the banking data linked to these means of payment, so that YEIDRA does not know or record this information during the payment transaction. Subsequently, Banco Santander will provide us with this information through the so-called bank statements. You can pay with a Secure VISA and MASTERCARD 3D credit card (you will need a security key that is provided by the financial institution that issued the corresponding credit card, mentioning the need to have the 3D Secure.) It is like a virtual key) Through the payment gateway of Banco Santander you can make the payment of your orders in a totally secure way (we use SSL protocol and only allow card with 3D Secure).
3. PayPal. General perception of the users: This payment method may be the most used among the buyers on the Internet since in addition to not having to enter the bank details on the web, it is a quick method since the notice of the payment is received www.yeidracosmetica.com immediately, unlike other methods in which the confirmation of payment by the client takes a few days.
Points in favor: This payment method does not mean any increase in the price of the item. PayPal allows you to pay directly without communicating financial data on the Internet.
Security level: PayPal automatically encrypts confidential data with the help of the best technologies available in the market.
9. DELIVERY TIMES
The products that are in stock and whose order is confirmed and validated before 16:00 hours will be sent in 24 to 48 hours and will be delivered within a period of 2 to 5 business days. An order will be understood as confirmed when the payment has been validated by YEIDRA.
In case the customer verifies the delivery of the received goods or if they are visibly damaged, they must record these circumstances on the carrier's delivery note and inform YEIDRA of the facts within a period of less than 24 hours. , by calling the customer service number of YEIDRA, or by sending an email to atencioncliente@yeidracosmetica.com. This e-mail address is protected against spam bots. You need JavaScript enabled to view it. In any case, the customer must verify that the merchandise has been delivered in perfect condition. Claims after 24 hours after delivery will not be accepted.
In case the package is sent by mail, the delivery time will be as stipulated by the carrier, without guaranteeing a fixed day.
10. CUSTOMER RIGHTS
Confidentiality and security of the client's personal data in accordance with the provisions of current Spanish and European legislation on data protection.
No dissemination, transmission or publication of customer data without their express consent.
Do not receive promotional or advertising emails if you have rejected them. Consult, modify and delete the personal data of the client that works in the YEIDRA database at the client's request, all in accordance with the provisions of the "Privacy Policy" section.
Access the open sections of the YEIDRA website for free.
Know at all times the status of processing the order made.
Returns
a) Revocation of the order: after communicating to YEIDRA, the customer will have the right to return the products within 14 days of receiving the order with the following conditions:
- The products will be returned in their original packaging and do not require having been manipulated or used.
- The return costs will be borne by the customer, depending on whether the customer had paid for the original shipment or not.
- Once the products have been received, YEIDRA will be able to verify that they have not been manipulated or used, and this will be the corresponding return by bank transfer to the account indicated by the client.
For sanitary and hygiene reasons, return of products is not allowed if they are used.
b) Wrong order: upon receipt of the order, if the customer detects any error in the products received, he will notify YEIDRA, who will resolve the error at no cost to the customer.
c) Damaged order during transport: if the order received shows visible damage to its packaging, the customer will take photographs of it and report it to YEIDRA upon receipt. If said damages have deteriorated the products, it will notify YEIDRA who solves the problem at no cost to the customer.
11. OBLIGATIONS OF THE USER / CLIENT
Keep your personal codes with due diligence.
Provide YEIDRA with personal and contact information.
Use the information published by YEIDRA, exclusively by the client strictly within the intended personal business relationship.
Not to reproduce, sell or dispose of the information published by YEIDRA, in all its contents without the express permission of the company itself.
Faithfully use the shopping service provided by YEIDRA on its website, refraining from manipulating the contents of its website, or interfering with its computer media through viruses or other behaviors prohibited by law.
Respect the purchase agreement once the order is accepted, with the timely payment of the agreed price.
12. YEIDRA RIGHTS
Keep, modify or suspend your website without prior notice.
Modify the price of the offers.
Reject orders due to lack of stock or customer default.
Reject orders for illicit behavior of customers, or for any other reason, to prevent possible fraud.
Reject access to computer tools to clients in case of non-compliance with these conditions.
Perceive the amount of customer purchases accepted transaction.
Reserving the domain and keep full ownership of the item until the full payment by the customer.
To reserve the right to carry out raffles of goods or services on its website.
13. RIGHTS OF INTELLECTUAL AND INDUSTRIAL PROPERTY
The rights relating to industrial and intellectual property (by way of example and not limitation: trademarks, logos, texts, photographs, icons, images ...), as well as the graphic design, source code and other software elements contained on the page yeidracosmetica.com, are the property of YEIDRA, therefore they are subject to intellectual or industrial property rights and protected by Spanish and international legislation.
Without the prior written authorization of YEIDRA, it is not allowed to use, copy, distribute, reproduce, transmit, manipulate, as well as any use that exceeds a normal and necessary use for the visit of the page and the use of the services offered
Access to the services provided does not mean that YEIDRA waives, transfers or transfers all or part of the rights derived from intellectual or industrial property, nor does it attribute rights of use, alteration, exploitation, reproduction, distribution or public communication on these contents. without the prior and express authorization in writing of the respective owners of said rights, without prejudice to the right of viewing and obtaining a private copy of such content, provided that said right is exercised in accordance with the principles of good faith and provided that it is maintained unaltered the intellectual and industrial property of the holder of such rights, is used without commercial purposes and exclusively for the user's personal information.
The responsibility derived from the use of materials protected by the intellectual and industrial property rights of third parties contained in this page in an unlawful manner or that transgresses morality, honor or privacy, will correspond exclusively to the user, exempting in any case YEIDRA, from any liability arising from such behaviors.
14. DISCLAIMER OF LIABILITY
The civil liability of YEIDRA for the products supplied is limited to the amount thereof, the user or consumer waives any responsibility to YEIDRA, for any reason in any case of dissatisfaction of the products purchased, as well as possible failures, slow access or errors in accessing the website www.yeidracosmetica.com, including loss of data, or other information that may exist in the computer or network of the user who accesses it.
15. SECURITY AND CONFIDENTIALITY
YEIDRA guarantees security and confidentiality in all its communications with its clients. All on-line payment operations, if they occur, are made through a secure server, based on the SSL standard that protects the data against attempts of violation by third parties.
YEIDRA guarantees the protection and confidentiality of personal expenses, domiciliary, payment of any other type provided by our customers in accordance with the provisions of the Organic Law on Protection of Personal Data and the General Regulation of Data Protection (EU ) 2016/679.
16. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION
The purchases made with YEIDRA are subject to Spanish legislation. In case of any conflict or discrepancy, the applicable jurisdiction will be from the Courts or Tribunals of Granada, as long as there is no legal provision that prohibits it.
17. NULLITY AND INEFFICIENCY OF THE CLAUSES
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, having said disposition, or the part of it that was affected, by not putting.
18. SHIPPING COSTS
Shipments to SPAIN:
The delivery is made in 2/4 days once the payment is verified.
Shipping costs:
PENÍNSULA AND BALEARES ISLANDS: € 6. FREE on orders over € 40.
CANARIAS ISLANDS: € 12. FREE on orders over € 90.
Shipping way:
Shipments to Spain are made with the courier company Correos Express. The delivery is made directly at the place where you indicated us when placing the order.
Shipments to EUROPE:
The delivery is made in 7/12 days once the payment is verified.
Shipping costs: € 12.
Shipping way:
The shipments to Europe are made with Correos by certified mail, the delivery is made in the place where you have indicated us when placing the order.